Thursday, December 01, 2005

客户服务

Customers ...
  • Are the most important people who will ever be in our office
  • Are those special VIPs who call on the phone.
  • Are not interruptions of our work ... they are the reason for it.
  • Are individuals with names and feelings.
  • Are not the people I argue with.
  • Are the reasons I have a job.
  • Are not always right, but they are always ..... THE CUSTOMER

I plan to print this out and distribute it to my staff, I found it is interesting, want to give some humors to the team. Hope they will not take this negatively.

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